Last updated: January 2025

Jet City Journey is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in compliance with the Kenya Data Protection Act 2019 and the EU General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Submit an inquiry or booking form
Contact us via email, phone, or WhatsApp
Subscribe to our newsletter
Submit a testimonial or review

This information may include your name, email address, phone number, nationality, travel dates, number of travelers, and any special requests you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing tour bookings, accommodation reservations, and transport requests
Responding to your inquiries and providing customer support
Sending booking confirmations and travel updates
Improving our services and website experience
Complying with legal obligations

3. Legal Basis for Processing

Under the Kenya Data Protection Act 2019 and GDPR, we process your personal data on the basis of:

Consent: When you submit a form or inquiry, you consent to us processing your data for the purposes stated
Contract: Processing is necessary to fulfill your booking or service request
Legitimate interest: To improve our services and ensure website security

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data with trusted partners solely for the purpose of delivering our services, including:

Hotels, lodges, and camps for accommodation bookings
Ground transport providers for airport transfers and car hire
Tour guides and park authorities for safari arrangements
Government agencies for visa application processing

All third parties are required to handle your data securely and only use it for the specific purpose for which it was shared.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain booking records for 7 years for accounting and legal purposes, and inquiry records for 2 years.

6. Your Rights

Under the Kenya Data Protection Act and GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (right to be forgotten)
Object to or restrict certain types of processing
Request a copy of your data in a portable format
Withdraw your consent at any time

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are stored securely, and our admin dashboard is password-protected.

8. Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through the cookie banner displayed on your first visit. For more details, please see our cookie settings.

9. Contact for Data Requests

To exercise your data protection rights or if you have any questions about this policy, please contact us:

Email: info@jetcityjourney.com
Phone: +254 732 626665
Address: Nairobi, Kenya

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.